Return & Refund Policies

Refund Policy - Chartinghq

At chartinghq, we strive to create quality software that you enjoy using for your professional life. We appreciate your business and have created this policy to detail our commitment should we fail to meet your expectations.


1. Monthly Subscriptions

If at any time during your first month using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a workaround, or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase and downgrade your account to the free plan for that service.


2. Quarterly/Half-Yearly/Annual Subscriptions

chartinghq doesn't force you into a Quarterly/Half-Yearly/Annual subscription as a condition to use our services. We offer flexibility in your choices. In exchange for your commitment, we provide a significant discount. If at any time during your first 45 days using our service you are dissatisfied, please contact us. We will do our best to address your issue. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase and downgrade your account to the free plan.


3. Continued Satisfaction

We want you to be happy with our service throughout your entire contract. If at any time during your contract, we remove, break, or discontinue functionality that was available at the time you signed up for your contract, please notify us immediately. If we fail to address it to your entire satisfaction in a timely manner, we will offer you a PRO-RATED REFUND for the remainder of your contract.


4. Exception to Our Refund Policy

Please note that we will not entertain a request for a refund (FULL or PRO-RATED) when we have suspended or terminated your access to chartinghq Services due to a violation of our Terms of Service.


5. Refund Information

Refunds may take up to 7-10 days depending upon the policies of the customer's Bank to complete the refund transaction.

Please allow 2 to 3 billing cycles in case of a Credit Card for the refund to reflect on your Billing Statements.